Banking Operations Excellence Workshop

Course Outline

Overview

This training workshop explains the drivers of excellence in delivering a banking service.

Agenda

• What is operational excellence in banking?
• Operational excellence principles
• Operational excellence models
• Implementation planning

Target Audience

This training workshop is suitable for:

• Banking staff who wish/need to broaden/deepen their knowledge of the factors affecting banking operations.
• Those who wish to gain a comprehensive insight into banking operations.

Learning Outcomes

Upon completion of this training workshop, you will understand:

• The elements of service excellence.
• How to define service excellence for a banking function.
• How to implement service improvement sustainably.