This training workshop explains the drivers of excellence in delivering a banking service.
- What is operational excellence in banking?
- Operational excellence principles
- Operational excellence models
- Implementation planning
This training workshop is suitable for:
- Banking staff who wish/need to broaden/deepen their knowledge of the factors affecting banking operations.
- Those who wish to gain a comprehensive insight into banking operations.
Upon completion of this training workshop, you will understand:
- The elements of service excellence.
- How to define service excellence for a banking function.
- How to implement service improvement sustainably.