Banking Operations – Culture and Conduct

Course Outline

Overview

This training workshop demonstrates the importance of understanding the impact of internal culture on quality.

Agenda

• The challenge of cultural change
• Behaviour and empowerment
• The need for leadership discipline
• An integrated approach to sustainable change

Target Audience

This training workshop is suitable for:

• Banking staff who wish/need to broaden/deepen their knowledge of the factors affecting banking operations.
• Those who wish to gain a comprehensive insight into banking operations.

Learning Outcomes

Upon completion of this training workshop, you will understand:

• How culture determines individual behaviour.
• The importance of empowerment and discipline as key elements of culture.
• How to initiate and maintain cultural change.