By attending this interactive 90-minute online course, you will understand how to deliver service quality more proactively and consistently.
- Critical components of service quality
- Service quality models and tools
- Key Performance Indicators
This online course is suitable for Banking staff at all levels who are responsible for customer service in retail and Corporate Banking.
Upon completion of this online course, you will:
- Understand the key areas of service quality that require consistent and continuous improvement.
- Adopt tools and techniques which will improve service quality processes.
- Know how to track your service quality progress.