Course Overview
This course shows why and how processes, process design and strategy should continuously be aligned. It demonstrates how innovation is a key factor in banking operations.
This course explains why banks have to adapt to the new world of finance.
The course will wrap with a summary of the key learning points, followed by an action planning exercise with a view to apply the acquired knowledge and skills immediately upon your return to work. Post-course support is also available in relation to the implementation of your action plan, up to six (6) months following course completion.
Agenda
Banking Operations – Process Governance
- The opportunities for improvement
- Continuous improvement tools
- The cost imperative
- Process performance indicators
Banking Operations – The Role of Innovation
- Key concepts in innovation
- Recent innovations in banking
- Product innovation
- Agile design thinking
Online Banking
- Trends that will change the banking industry
- The growth of “non-traditional” banks
- Green Finance
- Fintech
Agile Banking
- Agile operating models
- Agile working in a bank
- The Agile transformation
Course Review
- Summary and recap of key learning objectives
- Action Planning
Target Audience
This course is suitable for:
- Managers who wish/need to broaden/deepen their knowledge of the factors affecting banking operations.
- Those who wish to gain a more comprehensive insight into banking operations.
Learning Outcomes
Upon completion of this course, you will:
- Learn how strategy is executed through effective and efficient processes.
- Examine why innovation is so valuable to banks.
- Understand the key drivers of the new world of banking.
- Implement an Action Plan at your workplace using the knowledge and skills acquired through the course.
Course Dates
Spaces limited to NINE (9) delegates per course. Book Now to avoid missing out!
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