Banking Operations – Process Governance

Course Outline

Overview

This training workshop shows why and how processes, process design and strategy should continuously be aligned.

Agenda

• The opportunities for improvement
• Continuous improvement tools
• The cost imperative
• Process performance indicators

Target Audience

This training workshop is suitable for:

• Managers who wish/need to broaden/deepen their knowledge of the factors affecting banking operations.
• Those who wish to gain a more comprehensive insight into banking operations.

Learning Outcomes

Upon completion of this training workshop, you will understand:

• How to determine how processes can be improved.
• Developing a cost reduction framework.
• Create indicators that are driven solely by your strategy and business environment.