Banking Operations Excellence Training Workshop

Course Outline

Overview

This training workshop focuses on the key strategic elements of delivering a quality banking service to customers.

Agenda

Banking Operations – Process Governance

• The opportunities for improvement
• Continuous improvement tools
• The cost imperative
• Process performance indicators

Banking Operations – The Role of Innovation

• Key concepts in innovation
• Recent innovations in banking
• Product innovation
• Agile design thinking

Online Banking

• Trends that will change the banking industry
• The growth of “non-traditional” banks
• Green Finance
• Fintech

Target Audience

This training workshop is suitable for:

• Managers who wish/need to broaden/deepen their knowledge of the factors affecting banking operations.
• Those who wish to gain a more comprehensive insight into banking operations.

Learning Outcomes

Upon completion of this training workshop, you will:

• Learn how strategy is executed through effective and efficient processes.
• Examine why innovation is so valuable to banks.
• Understand the key drivers of the new world of banking.