- What is quality?
- The importance of quality
- Steps that lead towards conformance of specification
- What is total quality management (TQM)
- Chief operations officers
- Operations directors and managers
- Heads of departments
- Operations executives, officers and staff
- Those who wish to learn how to develop the capabilities of their operation’s processes to improve process performance.
Upon completion of this course, you will be able to understand some of the ideas of quality management and how they can be used to facilitate improvement.
£545 + VAT