- What is process design?
- Objectives of process design
- The effect of volume and variety on process design
- Designing processes in detail
Layout and Flow
- The influence of layout on performance
- Basic layout types used in operations
- The effect of the appearance of an operation on its performance
- The design of each basic layout type in detail
- What is process technology?
- What operations managers need to know about process technology
- Evaluating process technologies
- Implementing process technologies
People in Operations
- The importance of people in operations management
- Operations managers’ contribution to human resource strategy
- Organising the operations function
- Designing jobs
- Allocating work times
Planning and Control
- What is planning and control?
- The difference between planning and control
- The effect of supply and demand on planning and control
- The activities of planning and control
- Chief operations officers
- Operations directors and managers
- Heads of departments
- Operations executives, officers and staff
- Those who wish to learn how to design an operation’s resources and processes
Upon completion of this course, you will be able to understand:
- Various types of process, and how these ‘building blocks’ of operations are designed
- How different ways of arranging physical facilities affect the nature of flow through the operation
- How the effectiveness of operations is influenced by the fast-moving development in process technology
- The elements of human resource management that are traditionally seen as being directly within the sphere of operations management.
- How operations organise the delivering of their products and services on an ongoing basis so that customers’ demands are satisfied.
£2625 + VAT