Advanced Strategic Quality and Facilities Management Essentials

Course Outline

Overview

By attending this course, you will develop your core knowledge and skills in quality management. The course will help you understand the tools and techniques for an effective quality management programme.

This course is designed to provide delegates with an in depth understanding of the critical elements within successful Facilities Management (FM) From understanding the requirement to ensure the FM strategy is aligned with overall organizational strategy, through to defining and managing a range of FM portfolios and asset types, and concluding with ensuring quality and legal compliance within the FM function to support overall organizational compliance and governance.

The course also includes site visits to organizations relevant to the course so delegates can develop an understanding of how their contemporaries function in the real-world.

The course will wrap with a summary of the key learning points, followed by an action planning exercise with a view to apply the acquired knowledge and skills immediately upon your return to work. Post-course support is also available in relation to the implementation of your action plan, up to six (6) months following course completion.

Agenda

• Understanding Quality
• Quality Management Leadership
• The Six-level Model of TQM Adoption
• Design for Quality
• Quality Management – the HR Factor
• Quality Management in the Supply Chain
• Quality Management Tools, Systems and Techniques
• Quality Audits, Awards and Implementation
• Role and Contribution of Facilities Management to the Organization
• Facilities Management Portfolios
• Facilities Management – Compliance and Governance
• Site visits
• Action Planning

Target Audience

This course is suitable for:

• Operations Directors and Managers
• Compliance Managers
• Internal Auditors
• Heads of Maintenance
• Senior executives, managers, advisors and officers who wish to develop a thorough knower of Quality Management.
• Facilities Managers
• Estate Managers

Learning Outcomes

Upon completion of this course, you will:

• Develop a comprehensive appreciation of the role of quality in successful organizations.
• Understand the importance of leadership in achieving world-class quality standards.
• Evaluate the different levels of quality in your organization.
• Appreciate the skills need to manage environmental.
• Appreciate the need to incorporate quality from the design stages.
• Understand how people in your organization can make or break your quality goals.
• Develop the skills needed to partner with your supply chain in achieving quality.
• Appreciate the quality tools and techniques at your disposal.
• Understand how you can reach your quality goals via the use of audits and quality awards.
• Examine the intricacies of applying quality stands in service delivery.
• Understand the role and contribution of the FM Function.
• Be able to define and manage key Facilities Management Portfolios and Asset types.
• Ensure compliance both in terms of Quality and adherence to legal standards.
• Develop a practical perspective into contemporary work practices in your field.
• Implement an Action Plan at your workplace using the knowledge and skills acquired through the course.