- Company background
- Why benchmarking?
- Success factors
- Difficulties and pitfalls
- Key lessons
Business Process Re-engineering
- Approaches used in BPR
- The principles of BPR
- Risks and benefits of BPR
- Implementation of BPR
- BPR methodology
Teams and Teamwork
- The role of teams in continuous improvement
- Types of teams
- Evaluation of teams
- Team competition
- Guidelines for developing effective teams
Self-assessment, models and quality awards
- Quality, TQM and excellence
- Award models
- The self-assessment process
- Success factors for self-assessment
- Difficulties with self-assessment
TQM through Continuous Improvement
- ‘Old’ and ‘new’ quality management
- The importance of quality
- TQM: a continuous process
- Measuring progress towards TQM
- TQM issues which need to be considered in the future
- Chief officers, directors andheads of departments who wish to play a greater role in determining the quality policy within their organisations.
- Senior management team members who wish to create the strategic dialogue, organisational environment, atmosphere, values and behaviour in which total quality management (TQM) can achieve its potential.
- Those who wish to create an organisational culture in which each person in every department is fully committed to improving their own performance and is dedicated to satisfying their internal customers’ needs and future expectations.
- Middle and first-line management who wish to play a key role in putting the principles of TQM in place at the sharp end of their organisation.
- Management consultants
Upon completion of this quality management training, you will be able to understand:
- The history and main types of benchmarking.
- The main steps in a formal benchmarking process.
- The concept, history and development of business process re-engineering (BPR), and how it complements TQM.
- The benefits and potential problems of BPR.
- How to set about a BPR project.
- The use of teams and teamwork in TQM.
- The operating characteristics of project teams, quality circles and quality improvement teams.
- How to ensure teams are both active and effective.
- Quality awards and self-assessment and its role in the advancement of TQM.
- Various ways of undertaking self-assessment against a Business Excellence Model.
- New challenges for the quality management discipline.
- The importance of quality.
- TQM as a continuous process.
- Measuring progress towards TQM.
- TQM issues to which organisations need to give attention if they are to achieve world-class quality status.
LBTC’s Level 1 Quality Management System training.
£2675 + VAT