- What is process design?
- Objectives of process design
- The effect of volume and variety on process design
- Designing processes in detail
Layout and Flow
- The influence of layout on performance
- Basic layout types used in operations
- The effect of the appearance of an operation on its performance
- The design of each basic layout type in detail
- What is process technology?
- What operations managers need to know about process technology
- Evaluating process technologies
- Implementing process technologies
People in Operations
- The importance of people in operations management
- Operations managers’ contribution to human resource strategy
- Organising the operations function
- Designing jobs
- Allocating work times
Planning and Control
- What is planning and control?
- The difference between planning and control
- The effect of supply and demand on planning and control
- The activities of planning and control
- Measuring demand and capacity
- Setting the operation’s base capacity
- Ways of coping with mismatches between demand and capacity
- How operations understand the consequences of their capacity decision
Supply Chain Management
- How supply chains compete
- Managing relationships in supply chains
- Managing the supply side
- Managing the demand side
- The dynamics of supply chains
- Why should there be any inventory?
- Order quantity – the volume decision
- When to place an order – the timing decision
- Controlling inventory
Planning and Control Systems
- What are planning and control systems?
- ERP and how it developed into the most common planning and control system
- Implementing planning and control systems
Materials Requirements Planning (MRP)
- Master production schedule
- The bill of materials (BOM)
- Inventory records
- The MRP netting process
- MRP capacity checks
- Chief operations officers
- Operations directors and managers
- Heads of departments
- Senior operations executives, officers and staff
- Those who wish to learn how to design an operation’s resources and processes.
- Those who wish to learn how to plan and control the delivery of the operations process.
Upon completionof this operations manager training course, you will be able to understand:
- Various types of process, and how these ‘building blocks’ of operations are designed.
- How different ways of arranging physical facilities affect the nature of flow through the operation.
- How the effectiveness of operations is influenced by the fast-moving development in process technology.
- The elements of human resource management that are traditionally seen as being directly within the sphere of operations management.
- How operations organise the delivering of their products and services on an ongoing basis so that customers’ demands are satisfied.
- How operations need to decide how to vary their capacity (if at all) as demand for their products and services fluctuates.
- How operations relate to each other in the context of a wider network of suppliers and customers, and how these relationships can be managed.
- How transformed resources accumulate as inventories as they flow through processes, operations or supply networks.
- How systems are needed to manage the very large amounts of information required to plan and control operations, and how enterprise resource planning (ERP) is used to do this.
- Materials requirements planning (MRP) as an approach to calculating how many parts or materials of particular types are required and what times they are required.
LBTC’s Advanced Strategic Operations Management course.
£4045 + VAT