Key details
Mode of delivery: Online Course
Course code: FM13AO
Duration: 3 days
Fee: £2,204.00 + VAT
CPD Hours: 18
Course Overview
This course enables learners to develop an understanding of the scope and extent of the facilities management function and the range of associated services, the roles and responsibilities in different organisations and contexts as well as the importance of the contribution of facilities management in both societal and economic contexts.
Agenda
Day—1 Communication Fundamentals
- Understanding Workplace and Facilities Management
- Stakeholder Expectations and Facility Management Communication Plans
- Business Communications that Achieve Results
Day—2 Leadership Strategy and Change in the Workplace and Facilities Management
- Finance and Business in the Facility organization
- Fundamentals of Leadership and change in the workplace
- Procurement and Contract Management for the Workplace and Facilities Management
Day—3 Occupancy and Human Factors in Facilities Management
- Creating a safe, healthy and productive workplace experience
- Developing a Successful Employee Experience
- Workplace Experience and organizational Culture
- Wellbeing in the Workplace
- Employee Experience
Course Review
- Summary and recap of key learning objectives
- Action Planning
Target Audience
This course is suitable for:
- Facilities, Estates, Workplace, and Office Managers
- Facilities and Workplace Coordinators, and Facilities Support Professionals
- Corporate Real Estate, Property, and Built Environment Professionals
- Health and Safety, Compliance, Governance, and Internal Audit Officers
- HR, Organisational Development, and Employee Experience Professionals
- Procurement, Vendor Management, and Contract Support Professionals in facilities
- Operations Managers and Service Delivery Professionals responsible for workplace performance
- Professionals preparing for IFMA CFM or similar facilities management credentials
Learning Outcomes
By the end of this course, you will be able to implement a successful strategy that enables you to:
- Explain the core functions and strategic importance of workplace and facilities management in supporting business operations.
- Develop strategies to engage and collaborate with diverse stakeholders, including executives, employees, and vendors.
- Build a successful communication strategy that aligns the total workplace experience with strategic business drivers.
- Understand financial principles and business practices essential for effective facilities management, including budgeting, cost control, and value creation.
- Apply leadership strategies to drive change, improve team performance, and manage workplace transformation initiatives effectively.
- Demonstrate the ability to manage procurement processes and vendor relationships, and ensure compliance and performance through effective contract administration.
- Appreciate the role of narratives in shaping organisations, in particular the frequent mis-alignment of the FM and the human ecology of organisations.
- Identify leadership as a process of adaptation and evolution and critically evaluate the role of idealized influences and visionary challenges in pursuing change and the role of the leader in managing the social context.
- Create processes to continually measure the effectiveness of the workplace experience and to take steps to enhance performance.
- Demonstrate skills to develop strategic plans aligned with organizational goals and objectives.
- Undertake reflective exploration of your own role and the role of Facilities/ Workplace Manager in the change process and to understand the consequences of leadership on the dynamics of emergent relationships.
- Understands the legal requirements related to health & safety.
- Identify workplace hazards and conduct comprehensive risk assessments.
Course dates
Oct 5, 2026 - Oct 7, 2026
