Advanced Operations, Facilities and Workplace Management Strategy (8-days)

Day — 1 ­Foundations of Operational Efficiency

• Foundations of Operations Management
• Aligning Operational Processes with Business Goals
• Key Principles of Resource Planning
• Integrating People, Systems & Processes for Operational Success

Day — 2 Risk Management and Performance Optimization

• Performance Optimization and Risk Management
• Identifying, Assessing, and Mitigating Operational Risks
• Implementing Effective Operational Controls
• Continuous Improvement Methodologies (Lean, Six Sigma)

Day — 3 Building Agile and Resilient Operations

• Agility and Adaptability in Operations
• Creating Operational Efficiency in a Dynamic Environment
• Managing Unexpected Disruptions and Adjusting Resources
• Case Study: Adapting Operations in a Changing Business Landscape

Day — 4 Data-Driven Operations and Governance

• Data-Driven Operations and Governance
• Creating and Utilizing Key Operational Reports
• Ensuring Effective Communication through Management Information (MI)
• Supporting Operational Decision-Making with Real-Time Insights

Day — 5 Weekly Review

• Summary and recap of key learning objectives
• Action Planning

Day — 6 Communication Fundamentals

• Understanding Workplace and Facilities Management
• Stakeholder Expectations and Facility Management Communication Plans
• Business Communications that Achieve Results

Day — 7 Leadership Strategy and Change in the Workplace and Facilities Management

• Finance & Business in the Facility organisation
• Fundamentals of Leadership & change in the workplace
• Procurement and Contract Management for the Workplace and Facilities Management

Day — 8 Occupancy & Human Factors in the Facilities Management

• Creating a safe, healthy and productive workplace experience
• Developing a Successful Employee Experience
• Workplace Experience & organisational Culture
• Wellbeing in the Workplace
• Employee Experience

Course Review

• Summary and recap of key learning objectives
• Action Planning

Post-Course

• Five (5) x hour-long Executive Coaching sessions at monthly intervals following Course Completion

• Senior Executives with responsibility for business and operational strategy
• Chief Operating Officers (COOs) overseeing organisational efficiency and execution
• Heads of Operations leading process improvement and business performance
• Operations Managers managing daily execution, process optimization, and risk mitigation
• Strategy Directors aligning operational processes with long-term business goals
• Facilities & Estate Managers
• Office Managers & Workplace Managers
• Specialist facilities managers and those at middle or senior management levels responsible for complex functions.
• Corporate Real Estate professional managing in-house or outsourced day-to-day operations.
• Office Managers in facilities or workplace management sectors, or those in related support services/trades, aiming to elevate their skills
• Risk and Compliance Managers ensuring regulatory compliance in operations and facilities management
• Internal Audit & Governance officers
• Health & Safety Practitioners
• Mid-to senior-level workplace experience professionals looking to master the FM competencies.
• Global FM Professionals looking to pass IFMA CFM certification exam and earn the CFM credential.
• Professionals working in the Built-Environment industry and have job functions overlooking FM related aspects.
• Process Improvement Specialists optimizing workflows for efficiency and cost reduction
• Digital Transformation Managers leveraging technology to enhance operational performance
• Quality Assurance Managers maintaining operational standards and continuous improvement
• Data Analysts and Business Intelligence Professionals supporting operations with data-driven insights

• Understand the role of operations management in achieving business goals.
• Learn how to align operational processes with overall business strategy.
• Apply key principles of resource planning for operational efficiency.
• Integrate people, systems, and processes for improved operational success.
• Maintain and improve operational quality standards.
• Identify, assess, and mitigate operational risks effectively.
• Implement operational controls to enhance efficiency and governance.
• Apply continuous improvement methodologies such as Lean and Six Sigma.
• Develop strategies for building process capacity and flexibility.
• Optimize operational efficiency in a dynamic business environment.
• Learn how to manage unexpected disruptions and adjust resources.
• Analyse real-world case studies to improve operational adaptability.
• Utilize technology to support data-driven decision-making in operations.
• Create and interpret key operational reports for better insights.
• Ensure effective communication through management information systems.
• Use real-time data to support decision-making and continuous improvement.
• Explain the core functions and strategic importance of workplace and facilities management in supporting business operations.
• Develop strategies to engage and collaborate with diverse stakeholders, including executives, employees, and vendors
• Building a successful communication strategy that aligns the total workplace experience with strategic business drivers.
• Understand financial principles and business practices essential for effective facilities management, including budgeting, cost control, and value creation.
• Apply leadership strategies to drive change, improve team performance, and manage workplace transformation initiatives effectively.
• Demonstrate the ability to manage procurement processes and vendor relationships, and ensure compliance and performance through effective contract administration.
• Appreciate the role of narratives in shaping organisations, in particular the frequent mis-alignment of the FM and the human ecology of organisations.
• Identify leadership as a process of adaptation and evolution and critically evaluate the role of idealized influences and visionary challenges in pursuing change and the role of the leader in managing the social context
• Creating processes to continually measure the effectiveness of the workplace experience and to take steps to enhance performance.
• Demonstrate skills to develop strategic plans aligned with organisational goals and objectives
• Undertake reflective exploration of your own role and the role of Facilities/ Workplace Manager in the change process and to understand the consequences of leadership on the dynamics of emergent relationships.
• Understands the legal requirements related to health and safety
• Identify workplace hazards and conduct comprehensive risk assessments.