Key details
Mode of delivery: Classroom-based
Course code: OM18B
Duration: 8 days
Fee: £6,915.00 + VAT
CPD Hours: 48
Course Overview
This advanced course focuses on supply chain management, digital transformation, and governance as key components of modern operations strategy. Participants will learn how to optimise supply chains, integrate sustainability, leverage technology, and ensure regulatory compliance to maintain competitive advantage. The course explores supply chain agility, risk management, and sustainability principles, helping professionals build resilient and responsible supply networks. It also covers the role of automation, AI, and data analytics in operations, providing insights into how organisations use digital transformation to drive efficiency and innovation.
This course also equips professionals with the strategies and tools to design and manage agile, resilient, and sustainable supply chains. Participants will explore supply chain optimisation techniques, risk management strategies, and sustainability frameworks to drive operational success.
Agenda
Day 1 — Strategic Execution and Stakeholder Alignment in Operations
- Execution and Stakeholder Management
- Leading Change in Operations Strategy Implementation
- Ensuring Buy-in from Key Stakeholders
Day 2 — Sustainable and Agile Supply Chain Management
- Supply Chain and Sustainability
- Implementing Sustainable and Resilient Operations
- Using Technology to Enhance Supply Chain Performance
Day 3 — Digital Transformation and Technology in Operations
- Digital Transformation and Analytics
- Using Data Analytics to Drive Strategic Decision-Making
- Case Study: Digital Operations Strategy
Day 4 — Governance, Compliance, and Ethical Leadership in Operations
- Compliance and Governance in Operations Strategy
- Ensuring Regulatory Compliance
- Ethical and Sustainable Operations Strategy
Day 5 — Weekly Review
- Summary and recap of key learning objectives
- Action Planning
Day 6 — Quality Management & Leadership
- Foundation of Total Quality Management
- Leadership vs. Management in Quality
- Building a Quality-Focused Culture
Day 7 — Quality Management Environment
- Understanding Organisational Context
- Internal and External Quality Drivers
- Stakeholder Expectations and Quality
Day 8 — TQM & ISO 9001
- Core Principles of Total Quality Management
- ISO 9001 Structure and Requirements
- Implementing Quality Management Systems
Course Review
- Summary and recap of key learning objectives
- Action Planning
Post-Course
- Five (5) x hour-long Executive Coaching sessions at monthly intervals following Course Completion
Target Audience
This course is suitable for:
- Contract and Commercial Managers, Contract Administrators, Senior Contract Managers, Commercial Directors, and Heads of Contract Management
- Procurement and Supply Chain Managers, Procurement and Sourcing Leaders, Vendor Management Professionals, and Senior Supplier Relationship Leaders
- Project Managers and Directors, Senior Project Managers, Engineers, and Infrastructure or Engineering Contract Leaders
- Construction, Oil and Gas, Energy, Engineering, Manufacturing, and Consultancy Contract Professionals and Leaders
- Claims, Variations, Delay, Performance Management, Dispute Resolution, Arbitration, and Commercial Negotiation Professionals
- Legal, Compliance, Risk, Governance, Regulatory, Ethical, Safety, and Environmental Contract Compliance Professionals
- Finance and Cost Control Professionals supporting payments, claims, and contract performance
- Operations and Service Delivery Managers responsible for contractor performance
- Executives, Decision-Makers, and Professionals preparing for senior contract management responsibilities
Learning Outcomes
By the end of this course, you will be able to implement a successful strategy that enables you to:
- Learn how to bridge the gap between strategy and execution.
- Develop leadership skills to drive strategic change in operations.
- Apply stakeholder engagement techniques for successful strategy execution.
- Design and manage an agile supply chain for operational success.
- Implement sustainable and resilient operations frameworks.
- utilise technology to enhance supply chain performance.
- Explore how automation and AI contribute to operational excellence.
- Apply data analytics to drive strategic decision-making.
- Learn from case studies on digital transformation in operations.
- Develop strategies for managing global operational challenges.
- Ensure compliance with regulatory and industry standards in operations strategy.
- Integrate ethical and sustainable practices into strategic operations.
- Understand the principles and history of Total Quality Management (TQM)
- Differentiate between leadership and management functions in the context of quality.
- Evaluate how leadership style influences organisational quality culture and supports continuous improvement.
- Analyse how organisational structure, culture, and maturity affect quality strategy.
- Identify key internal and external factors driving quality management
- Evaluate stakeholder roles and expectations in quality planning and delivery.
- Apply the principles of TQM to real-world organisational settings.
- Interpret the key clauses of ISO 9001 and their practical application.
- Assess implementation challenges and benefits of ISO 9001.
Course dates
Nov 9, 2026 - Nov 18, 2026
