Key details
Mode of delivery: Classroom-based
Course code: PA101BC
Duration: 1 day
Fee: £740.00 + VAT
CPD Hours: 6
Course Overview
We have all been the recipients of poorly worded feedback and the consequences of this. This training workshop will help you improve the communications skills needed to make feedback a tool for improvement rather than chastisement.
Agenda
- What feedback is and isn’t
- Outcomes of effective feedback
- Language for good feedback
- Feedback guidelines
Target Audience
This training workshop is suitable for:
- Executive Secretaries
- Senior Secretaries
- Executive Assistants
- Personal Assistants
- Senior Administrators
- Administrators, Secretaries and Assistants looking to take their career to the next level.
Learning Outcomes
Upon completion of this training workshop, you will be able to:
- Understand what good feedback looks like.
- Develop positive language skills fore giving feedback.
- Appreciate the impact of your feedback on the receiver.
Course dates
23rd October
29th January
29th May
17th September
