Key details
Mode of delivery: Classroom-based
Course code: PA13
Duration: 3 days
Fee: £2,725.00 + VAT
CPD Hours: 18
Course Overview
This training programme equips participants with essential skills in modern corporate leadership and management. It covers key areas such as executive support, emotional intelligence, trust-building, and effective communication. Participants will also learn time management, report writing, and presentation skills, enabling them to navigate workplace challenges confidently and deliver excellent service in a dynamic business environment.
Agenda
Day — 1 Fundamentals of Modern Corporate Behaviour
- A modern definition of the EA & Executive Support
- Mastering Leadership, Management and Business Strategy
- The Importance of Executive Presence and Emotional Intelligence
Day — 2 Mastering Leadership, Management and Business Strategy
- Developing a Relationship of Trust with & Representing Your Manager
- Understanding Management & Leadership Styles
- Effective Communication, Internal Customer Service & Conflict Management
Day — 3 Overcoming challenges in Managing Time, Task & Work Planning Effectiveness Protocol, Etiquette and Emotional Intelligence
- Time Optimization and Task Management
- Mastering Minute Taking and Business Report Writing
- Presentation Skills & Customer Service
Course Review
- Summary and recap of key learning objectives
- Action Planning
Target Audience
- Executive Assistants, Personal Assistants and Administrative Specialists
- Professional individuals in executive management roles
- Business Support Managers and Directors for CEO Offices
- Administrative Business Support Leaders and Head of Administration
- Executive Business Partners, Administrative Business Partners and Secretarial Officers
- Individuals transitioning into an Executive Assistant role from Office/Workplace Manager roles
- Experienced Executive Assistants and Personal Assistants looking to refresh their skills
- Professionals seeking career advancement in administrative support
- Individuals aiming to work with C-suite executive
Learning Outcomes
- Explore the characteristics of today’s global business environment and understanding the role of the Executive Personal Assistant (EPA) in a global economy. Why is the EPA more relevant than ever before?
- Understand the flow from Strategy and Change to Operations for commercial awareness and strategic thinking
- Develop enhanced skills to become a true ‘Strategic Partner’ to an executive with a deep understanding of the business and their executives’ role & responsibilities.
- Evaluate traditional and contemporary leadership styles, experimenting with different approaches to determine their situational effectiveness and alignment with personal strengths.
- Distinguish the complementary roles of leadership and management, identifying when each approach is optimal for driving team performance and organizational outcomes
- Develop your ability to influence your internal customers and develop an effective communication strategy with Executives, Heads of Departments, Senior Managers, External Contacts
- Become influential and resilient and uphold highest professional standards at work
- Differentiate and define various types of problems and determine the appropriate prioritization techniques to evaluate solutions and apply creative thinking techniques
- Explore most up-to-date techniques to achievie successful business outcomes through Planning, Prioritizing and Delegation using agile technologies
- Develop critical thinking and problem-solving skills for effective presentation to C-suite Executives
