Advanced Strategic Development for Executive Personal Assistants (3-days)

This training programme equips participants with essential skills in modern corporate leadership and management. It covers key areas such as executive support, emotional intelligence, trust-building, and effective communication. Participants will also learn time management, report writing, and presentation skills, enabling them to navigate workplace challenges confidently and deliver excellent service in a dynamic business environment.

Day — 1 Fundamentals of Modern Corporate Behaviour

• A modern definition of the EA & Executive Support
• Mastering Leadership, Management and Business Strategy
• The Importance of Executive Presence and Emotional Intelligence

Day — 2 Mastering Leadership, Management and Business Strategy

• Developing a Relationship of Trust with & Representing Your Manager
• Understanding Management & Leadership Styles
• Effective Communication, Internal Customer Service & Conflict Management

Day — 3 Overcoming challenges in Managing Time, Task & Work Planning Effectiveness Protocol, Etiquette and Emotional Intelligence

• Time Optimization and Task Management
• Mastering Minute Taking and Business Report Writing
• Presentation Skills & Customer Service

Course Review

• Summary and recap of key learning objectives
• Action Planning

• Executive Assistants, Personal Assistants and Administrative Specialists
• Professional individuals in executive management roles
• Business Support Managers and Directors for CEO Offices
• Administrative Business Support Leaders and Head of Administration
• Executive Business Partners, Administrative Business Partners and Secretarial Officers
• Individuals transitioning into an Executive Assistant role from Office/Workplace Manager roles
• Experienced Executive Assistants and Personal Assistants looking to refresh their skills
• Professionals seeking career advancement in administrative support
• Individuals aiming to work with C-suite executive

• Explore the characteristics of today’s global business environment and understanding the role of the Executive Personal Assistant (EPA) in a global economy. Why is the EPA more relevant than ever before?
• Understand the flow from Strategy and Change to Operations for commercial awareness and strategic thinking
• Develop enhanced skills to become a true ‘Strategic Partner’ to an executive with a deep understanding of the business and their executives’ role & responsibilities.
• Evaluate traditional and contemporary leadership styles, experimenting with different approaches to determine their situational effectiveness and alignment with personal strengths.
• Distinguish the complementary roles of leadership and management, identifying when each approach is optimal for driving team performance and organizational outcomes
• Develop your ability to influence your internal customers and develop an effective communication strategy with Executives, Heads of Departments, Senior Managers, External Contacts
• Become influential and resilient and uphold highest professional standards at work
• Differentiate and define various types of problems and determine the appropriate prioritization techniques to evaluate solutions and apply creative thinking techniques
• Explore most up-to-date techniques to achievie successful business outcomes through Planning, Prioritizing and Delegation using agile technologies
• Develop critical thinking and problem-solving skills for effective presentation to C-suite Executives