Advanced Strategic Development for Executive Personal Assistants (5-days)

This Personal Assistants training course is designed to enable executive personal assistants and other office administrative professionals to realize their value and pivotal role in the organization. This comprehensive five-day programme integrates cutting-edge approaches to strategic thinking, authentic leadership, and emotional intelligence to develop well-rounded leaders equipped for today’s complex business environment. Through interactive sessions, self-assessment tools, and practical applications, participants will build a personalized leadership toolkit that enhances decision-making, team performance, and organizational success.

Day — 1 Fundamentals of Modern Corporate Behaviour

• A modern definition of the EA & Executive Support
• Mastering Leadership, Management and Business Strategy
• The Importance of Executive Presence and Emotional Intelligence

Day — 2 Mastering Leadership, Management and Business Strategy

• Developing a Relationship of Trust with & Representing Your Manager
• Understanding Management & Leadership Styles
• Effective Communication, Internal Customer Service & Conflict Management

Day — 3 Overcoming challenges in Managing Time, Task & Work Planning Effectiveness Protocol, Etiquette and Emotional Intelligence

• Time Optimization and Task Management
• Mastering MinuteTaking and Business Report Writing
• Presentation Skills & Customer Service

Day — 4 Principles of Project Management as an Executive Partner

• Project alignment with strategy and organizational goals
• Implementing effective project methodologies and governance
• Controlling the project, including status meetings and issues management

Day — 5 Course Review

• Summary and recap of key learning objectives
• Action Planning

Post Course

• Three (3) x hourlong Executive Coaching sessions at monthly intervals following Course Completion

 

This Personal Assistants training is suitable for:

• Executive Assistants, Personal Assistants and Administrative Specialists
• Professional individuals in executive management roles
• Business Support Managers and Directors for CEO Offices
• Administrative Business Support Leaders and Head of Administration
• Executive Business Partners, Administrative Business Partners and Secretarial Officers
• Individuals transitioning into an Executive Assistant role from Office/Workplace Manager roles
• Experienced Executive Assistants and Personal Assistants looking to refresh their skills
• Professionals seeking career advancement in administrative support
• Individuals aiming to work with C-suite executive

By the end of this Personal Assistants training course, you will be able to implement a successful strategy that enables you to:

• Explore the characteristics of today’s global business environment and understanding the role of the Executive Personal Assistant (EPA) in a global economy. Why is the EPA more relevant than ever before?
• Understand the flow from Strategy and Change to Operations for commercial awareness and strategic thinking
• Develop enhanced skills to become a true ‘Strategic Partner’ to an executive with a deep understanding of the business and their executives’ role & responsibilities.
• Evaluate traditional and contemporary leadership styles, experimenting with different approaches to determine their situational effectiveness and alignment with personal strengths.
• Distinguish the complementary roles of leadership and management, identifying when each approach is optimal for driving team performance and organizational outcomes
• Develop your ability to influence your internal customers and develop an effective communication strategy with Executives, Heads of Departments, Senior Managers, External Contacts
• Become influential and resilient and uphold highest professional standards at work
• Differentiate and define various types of problems and determine the appropriate prioritization techniques to evaluate solutions and apply creative thinking techniques
• Explore most up-to-date techniques to achieve successful business outcomes through Planning, Prioritizing and Delegation using agile technologies
• Develop critical thinking and problem-solving skills for effective presentation to C-suite Executives
• Gain in-depth skillset to manage and oversee projects and events on behalf of your Executive
• Develop a diverse set of skills and competencies to think strategically in relation to your Executive’s business challenges and how you can support them
• Implement comprehensive tracking systems that integrate structured reporting, KPI monitoring, and proactive issues management processes — enabling EAs to identify variances early, facilitate data-driven decision-making in status meetings, escalate concerns through appropriate channels, and develop effective resolution strategies that maintain project momentum while minimizing risk to timeline, budget, and deliverable quality