Public Sector Management Essentials (Online)

By attending this course, you will explore the role that is required of end-to-end service managers in a public authority. You will:

• Understand how public services contribute to broader community objectives of Improving Public Health and Well-Being.
• Be able to successfully lead the whole service and deliver its outcomes.
• Be able to ensure the workforce is making an effective contribution to service delivery.

The course will wrap with a summary of the key learning points, followed by an action planning exercise with a view to apply the acquired knowledge and skills immediately upon your return to work. Post-course support is also available in relation to the implementation of your action plan, up to six (6) months following course completion.

Improving Public Health and Wellbeing

• The ‘business case’ for investing in public services
• Defining Public Health and Well-Being
• Exploring how public services help deliver the broader outcomes
• Working in partnership with other public authorities

Managing a Public Service end-to-end

• Defining ‘end-to-end’ management
• Process Mapping
• Service-level Performance Management
• Leading the Management team: internal and outsourced

Public Sector – Managing People

• Defining “human capacity”
• Ensuring all elements of the service have the right people with the right skills, qualifications and behaviours at all times
• Leadership Models and Styles
• Motivation and Reward in the Public Sector

Risk Management

• Financial Risks
• People Risks
• Operational Risks

Course Review

• Summary and recap of key learning objectives
• Action Planning

This course is suitable for Public sector managers who are, or who aim to be, leading public services end-to-end i.e. the whole service rather than specific elements.

Upon completion of this course, you will be able to:

• Focus on ensuring that all service elements are fit for purpose in the current and medium term.
• Keep an overview of service delivery.
• Understand when and how to ‘intervene’ in operations.
• Manage the finances of an end-to-end service.
• Implement an Action Plan at your workplace using the knowledge and skills acquired through the course.