Design for Quality

Course Outline

Overview

By attending this training workshop, you will know how to ensure that quality is embedded in your products a and services from the initial design stages of your product and service development.

Agenda

• Design, innovation and improvement
• Design control and management
• Standards and specifications
• Service sector quality design

Target Audience

This training workshop is suitable for:

• Operations directors
• Heads maintenance and operations management
• Senior executives, managers, advisors and officers who wish to develop a thorough knowledge of quality management.

Learning Outcomes

Upon completion of this training workshop, you will:

• Understand the role of quality in design excellence.
• Appreciate the importance of standards and specification in achieving quality design.
• Develop skill to incorporate quality into service design.