Quality Audits, Awards and Implementation

Course Outline

Overview

An effective way of assessing your quality management efforts is to be audited. This training workshop outlines the audit process and introduces the main quality awards which many organizations use as a means of self-auditing.

Agenda

• Quality audits
• Malcolm Baldrige, Deming Prize and European Quality Awards
• Implementation of quality management
• The management of change

Target Audience

This training workshop is suitable for:

• Operations directors
• Heads maintenance and operations management
• Senior executives, managers, advisors and officers who wish to develop a thorough knower of quality management.

Learning Outcomes

Upon completion of this training workshop, you will:

• Appreciate the use of quality audits.
• Understand the role of major quality awards in driving quality in organizations.
• Explore the of Quality Management implementation.
• Discuss the role of change management in quality management.