Course Overview

This course helps participants overcome challenges in managing time, tasks, and work planning. It covers effective time management, protocol and etiquette, emotional intelligence, report writing, and presentation skills, equipping attendees to handle their workload efficiently and improve customer service.

Agenda

Overcoming challenges in Managing Time, Task & Work Planning Effectiveness Protocol, Etiquette and Emotional Intelligence

Time Optimization and Task Management
Mastering Minute-Taking and Business Report Writing
Presentation Skills & Customer Service

Course Review

Summary and recap of key learning objectives
Action Planning

Target Audience

Executive Assistants, Personal Assistants and Administrative Specialists
Professional individuals in executive management roles
Business Support Managers and Directors for CEO Offices
Administrative Business Support Leaders and Head of Administration
Executive Business Partners, Administrative Business Partners and Secretarial Officers
Individuals transitioning into an Executive Assistant role from Office/Workplace Manager roles
Experienced Executive Assistants and Personal Assistants looking to refresh their skills
Professionals seeking career advancement in administrative support
Individuals aiming to work with C-suite executive

Learning Outcomes

By the end of this course, you will be able to implement a successful strategy that enables you to:

Become influential and resilient and uphold highest professional standards at work
Differentiate and define various types of problems and determine the appropriate prioritization techniques to evaluate solutions and apply creative thinking techniques
Explore most up-to-date techniques to achieve successful business outcomes through Planning, Prioritizing and Delegation using agile technologies
Develop critical thinking and problem-solving skills for effective presentation to C-suite Executives