Key details
Mode of delivery: Online Course
Course code: QM11CO
Duration: 1 day
Fee: £740.00 + VAT
CPD Hours: 6
Course Overview
This course provides a practical foundation in Total Quality Management (TQM) principles and the ISO 9001 quality standard. Participants will explore core TQM concepts, gain insight into the structure and key clauses of ISO 9001, and learn how to effectively implement quality management systems to drive continuous improvement and compliance within their organisations.
Agenda
TQM and ISO 9001
- Core Principles of Total Quality Management
- ISO 9001 Structure and Requirements
- Implementing Quality Management Systems
Course Review
- Summary and recap of key learning objectives
- Action Planning
Target Audience
This course is suitable for:
- Quality Officers and Coordinators, Quality Assurance and Control Professionals
- Operations, Production, Manufacturing, and Service Delivery Managers
- Process Improvement Officers, Continuous Improvement Practitioners, and Lean or TQM Beginners
- ISO, Internal Audit, Compliance, and Governance Officers
- Supply Chain, Procurement, and Supplier Quality Professionals
- Project and Programme Managers, and Technical Leads involved in quality delivery
- Engineers, Supervisors, and Department Coordinators supporting quality systems
- HR, Organisational Development, Public Sector, and NGO Professionals involved in quality culture
Learning Outcomes
By the end of this course, you will be able to implement a successful strategy that enables you to:
- Apply the principles of TQM to real-world organisational settings.
- Interpret the key clauses of ISO 9001 and their practical application.
- Assess implementation challenges and benefits of ISO 9001.
