Key details
Mode of delivery: Classroom-based
Course code: PCM21H
Duration: 1 day
Fee: £925.00 + VAT
CPD Hours: 6
Course Overview
This session explores how to prevent and resolve contractual disputes effectively, covering the differences between claims and disputes, conflict resolution styles, and formal dispute resolution methods. Participants will learn to apply negotiation, mediation, adjudication, arbitration, and litigation strategies to resolve disputes efficiently.
Agenda
Avoiding and Resolving Disputes
- Claims and disputes – what’s the difference?
- Conflict resolution styles
- Methods of resolving disputes, including Settlement by negotiation, Mediation, Expert determination, Adjudication, Arbitration, Litigation
Course Review
- Summary and recap of key learning objectives
- Action Planning
Target Audience
This course is suitable for:
- Senior Contract Managers, Commercial Directors, and Heads of Contract Management
- Procurement and Sourcing Leaders, and Senior Supplier Relationship Leaders
- Project Directors, Senior Project Managers, and Infrastructure or Engineering Contract Leaders
- Senior Legal, Compliance, Risk, and Governance Professionals handling complex contracts
- Dispute Resolution, Claims, Arbitration, and Commercial Negotiation Professionals
- Executives and Decision-Makers involved in high-value contract strategy
- Construction, Oil and Gas, Energy, Engineering, and Manufacturing Leaders managing complex agreements
- Senior Professionals responsible for regulatory, ethical, safety, and environmental contract compliance
Learning Outcomes
By the end of this course, you will be able to implement a successful strategy that enables you to:
- Distinguish between claims and disputes and assess common causes of contractual disputes.
- Evaluate different conflict resolution styles and their application in contract management.
- Compare and apply key dispute resolution methods, including negotiation, mediation, adjudication, arbitration, and litigation.
Course dates
Aug 25, 2026
Dec 8, 2026
