Advanced Operations Management (5-days)

This one-week intensive course provides participants with a practical framework for improving operational efficiency, mitigating risks, and making data-driven decisions. Focused on day-to-day operations management, this course equips professionals with the skills and tools needed to optimize processes, implement performance controls, and ensure operational resilience. Participants will explore core principles of operations management, including process optimization, resource planning, risk assessment, and continuous improvement techniques. Through interactive discussions and real-world case studies, attendees will learn how to enhance efficiency, reduce waste, and strengthen operational governance within their organizations.

Day — 1 Foundations of Operational Efficiency

• Foundations of Operations Management
• Aligning Operational Processes with Business Goals
• Key Principles of Resource Planning
• Integrating People, Systems & Processes for Operational Success

Day — 2 Risk Management and Performance Optimization

• Performance Optimization and Risk Management
• Identifying, Assessing, and Mitigating Operational Risks
• Implementing Effective Operational Controls
• Continuous Improvement Methodologies (Lean, Six Sigma)

Day — 3 Building Agile and Resilient Operations

• Agility and Adaptability in Operations
• Creating Operational Efficiency in a Dynamic Environment
• Managing Unexpected Disruptions and Adjusting Resources
• Case Study: Adapting Operations in a Changing Business Landscape

Day — 4 Data-Driven Operations and Governance

• Data-Driven Operations and Governance
• Creating and Utilizing Key Operational Reports
• Ensuring Effective Communication through Management Information (MI)
• Supporting Operational Decision-Making with Real-Time Insights

Day — 5 Course Review

• Summary and recap of key learning objectives
• Action Planning

Post-Course

• Three (3) x hour-long Executive Coaching sessions at monthly intervals following Course Completion

• Senior Executives with responsibility for business and operational strategy
• Chief Operating Officers (COOs) overseeing organizational efficiency and execution
• Heads of Operations leading process improvement and business performance
• Operations Managers managing daily execution, process optimization, and risk mitigation
• Strategy Directors aligning operational processes with long-term business goals
• Supply Chain Directors ensuring agility, resilience, and efficiency in supply chain networks
• Procurement Managers integrating supply chain sustainability and governance
• Project Managers handling strategic initiatives within operations and logistics
• Business Transformation Leaders implementing change and digital innovation in operations
• Process Improvement Specialists optimizing workflows for efficiency and cost reduction
• Risk and Compliance Managers ensuring regulatory compliance in operations and supply chains
• Digital Transformation Managers leveraging technology to enhance operational performance
• Industrial Engineers designing efficient operational workflows and process systems
• Quality Assurance Managers maintaining operational standards and continuous improvement
• Data Analysts and Business Intelligence Professionals supporting operations with data-driven insights

By the end of this course, you will be able to implement a successful strategy that enables you to:

• Understand the role of operations management in achieving business goals.
• Learn how to align operational processes with overall business strategy.
• Apply key principles of resource planning for operational efficiency.
• Integrate people, systems, and processes for improved operational success.
• Maintain and improve operational quality standards.
• Identify, assess, and mitigate operational risks effectively.
• Implement operational controls to enhance efficiency and governance.
• Apply continuous improvement methodologies such as Lean and Six Sigma.
• Develop strategies for building process capacity and flexibility.
• Optimize operational efficiency in a dynamic business environment.
• Learn how to manage unexpected disruptions and adjust resources.
• analyse real-world case studies to improve operational adaptability.
• Utilize technology to support data-driven decision-making in operations.
• Create and interpret key operational reports for better insights.
• Ensure effective communication through management information systems.
• Use real-time data to support decision-making and continuous improvement.