Advanced Operations Management (3-days)

This course provides a structured approach to strategic planning and decision-making. Participants will learn how to analyse internal capabilities, constraints, and environmental risks, prioritize key issues, and apply systems thinking and scenario planning to address complex problems. The programme also covers breaking down high-level strategies into actionable priorities, sequencing decisions and resources effectively, and integrating ESG and sustainability considerations to ensure long-term value creation.

Day — 1 Foundations of Operational Efficiency

• Foundations of Operations Management
• Aligning Operational Processes with Business Goals
• Key Principles of Resource Planning
• Integrating People, Systems & Processes for Operational Success

Day — 2 Risk Management and Performance Optimization

• Performance Optimization and Risk Management
• Identifying, Assessing, and Mitigating Operational Risks
• Implementing Effective Operational Controls
• Continuous Improvement Methodologies (Lean, Six Sigma)

Day — 3 Building Agile and Resilient Operations

• Agility and Adaptability in Operations
• Creating Operational Efficiency in a Dynamic Environment
• Managing Unexpected Disruptions and Adjusting Resources
• Case Study: Adapting Operations in a Changing Business Landscape

Course Review

• Summary and recap of key learning objectives
• Action Planning

• Senior Executives with responsibility for business and operational strategy
• Chief Operating Officers (COOs) overseeing organizational efficiency and execution
• Heads of Operations leading process improvement and business performance
• Operations Managers managing daily execution, process optimization, and risk mitigation
• Strategy Directors aligning operational processes with long-term business goals
• Supply Chain Directors ensuring agility, resilience, and efficiency in supply chain networks
• Procurement Managers integrating supply chain sustainability and governance
• Project Managers handling strategic initiatives within operations and logistics
• Business Transformation Leaders implementing change and digital innovation in operations
• Process Improvement Specialists optimizing workflows for efficiency and cost reduction
• Risk and Compliance Managers ensuring regulatory compliance in operations and supply chains
• Digital Transformation Managers leveraging technology to enhance operational performance
• Industrial Engineers designing efficient operational workflows and process systems
• Quality Assurance Managers maintaining operational standards and continuous improvement
• Data Analysts and Business Intelligence Professionals supporting operations with data-driven insights

By the end of this course, you will be able to implement a successful strategy that enables you to:

• Assess internal organizational dynamics—including capabilities, constraints, and culture—to inform and shape viable strategic options.
• Identify and interpret external risks and emerging trends to anticipate future challenges and opportunities for strategic positioning.
• Evaluate and prioritize strategic issues based on their impact, urgency, and alignment with long-term objectives.
• Use systems thinking and mental models to understand complexity, reveal interdependencies, and avoid linear problem-solving traps.
• Uncover and critically challenge hidden assumptions and blind spots, and map interdependencies that influence strategic outcomes.
• Apply scenario planning and structured challenge techniques to test the robustness of strategic direction under uncertainty.
• Translate high-level strategic goals into clear, actionable initiatives with defined priorities and success criteria.
• Plan and sequence key decisions and resource allocations to effectively manage interdependencies across initiatives.
• Embed ESG and sustainability considerations into strategic planning to drive long-term, responsible value creation.