Course Overview

The ability to consistently understand and interpret performance metrics into insight is fundamental to fast-moving modern business. Moreover, managing performance diagnostics by undertaking the appropriate range of interventions are critical. By attending this Performance Management training course, you will learn the complete performance management process and tailor it to your organization’s needs.

The course will wrap with a summary of the key learning points, followed by an action planning exercise with a view to apply the acquired knowledge and skills immediately upon your return to work. Post-course support is also available in relation to the implementation of your action plan, up to six (6) months following course completion.

Agenda

Goal Setting and Personal Effectiveness

SMART Objectives and Applied SWOT Model
Self Assessment Audit
Setting Agreeable Goals
Achieving Measurable Targets

Conducting a Performance Appraisal

SMART Objectives and Applied SWOT Model
Self Assessment Audit
Setting Agreeable Goals
Achieving Measurable Targets

Coaching and Mentoring

The History of Mentoring
Coaching Skills
The Coaching Spectrum
Refining Talent Within the Organization

Performance Improvement Plans

Personal Development Plans (PDP’s)
Pathway to Recovery
Raising Performance Standards

Course Review

Summary and recap of key learning objectives
Action Planning

Target Audience

This training course is suitable for:

Senior and Mid-level Managers.
Line Managers
Operations Managers
Heads of Departments
Business Analysts

Learning Outcomes

Upon completion of this course, you will be able to:

Master the procedural aspect of goals-setting for employees for personal development and organizational goals.
Design and lead the process for coaching and mentoring within the organization.
Deliver KPI-led programmes and incentivise stakeholders to reach and surpass organizational goals.
Implement an Action Plan at your workplace using the knowledge and skills acquired through the course.

Course Dates

20 Oct to 24 Oct 2025Book

Spaces limited to NINE (9) delegates per course. Book Now to avoid missing out!

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Performance Management training course in London, UK

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