Managing Deliverables and Outcomes

Course Outline

Overview

During this interactive 90-minute online course, we explore the importance of prioritization and time management using planning models to handle performance challenges. In doing so you will refine your ability in searching new ways of using KPI’s and SLA’s to meet key goals and timelines set.

Agenda

• Aligning Objectives with Operational Targets
• SMART, LEAN and Planning Models
• Troubleshooting Performance Issues

Target Audience

This online course is suitable for:

• High Performance Employees moving into Management.
• Senior and Mid-level Managers.
• Line Managers
• Operations Managers
• Heads of Departments

Learning Outcomes

Upon completion of this online course, you will be able to:

• Identify terms of agreement with employees.
• Instil the right attitude to workplace challenges.
• Explore dashboard tools and analytics.