Management Excellence for Executive Personal Assistants

Learning how to craft an excellent presentation is an important skill when working at the executive level of an organization. This course will provide you with the core tools needed to prepare and present good presentations.

Despite the proliferation of the Internet and online communications, written communications remains the bedrock off all organizations. This course will also give you the knowledge and skills needed to effective in this area.

We have all been the recipients of poorly worded feedback and the consequences of this. This course will help you improve the communications skills needed to make feedback a tool for improvement rather than chastisement.

The course will wrap with a summary of the key learning points, followed by an action planning exercise with a view to apply the acquired knowledge and skills immediately upon your return to work. Post-course support is also available in relation to the implementation of your action plan, up to six (6) months following course completion.

Presentation Skills Excellence

• Verbal communications
• Prepare for the presentation
• Use visual aids
• Connecting with the audience
• Dealing with fear

Written Communication

• Report writing
• Business letters, emails and memos
• Writing aids and templates
• Writing online content including social media

Giving and Receiving Constructive Feedback

• What feedback is and isn’t
• Outcomes of effective feedback
• Language for good feedback
• Feedback guidelines

Effective Video Communication

• Understanding video technologies
• Lights, sound and camera
• Environment and background
• Creating a professional appearance

Course Review

• Summary and recap of key learning objectives
• Action Planning

This course is suitable for:

• Executive Secretaries
• Senior Secretaries
• Executive Assistants
• Personal Assistants
• Senior Administrators
• Administrators, Secretaries and Assistants looking to take their career to the next level.

Upon completion of this course, you will be able to:

• Develop your presentation skill to improve your performance.
• Understand the key elements for producing excellent written communications.
• Appreciate the importance of being able to give inspiring feedback.
• Implement an Action Plan at your workplace using the knowledge and skills acquired through the course.