Management Excellence for Executive Personal Assistants

Course Outline

Overview

The value of a good executive secretary or PA is difficult to quantify, many executives see this person as their right hand. This course is designed to give the modern PA the tools required to excel when working with executives.

The course will also include a site visit to an organization relevant to the course so delegates can develop an understanding of how their contemporaries function in the real-world.

The course will wrap with a summary of the key learning points, followed by an action planning exercise with a view to apply the acquired knowledge and skills immediately upon your return to work. Post-course support is also available in relation to the implementation of your action plan, up to six (6) months following course completion.

Agenda

Presentation Skills Excellence

• Verbal communications
• Prepare for the presentation
• Use visual aids
• Connecting with the audience
• Dealing with fear

Written Communication

• Report writing
• Business letters, emails and memos
• Writing aids and templates
• Writing online content including social media

Giving and Receiving Constructive Feedback

• What feedback is and isn’t
• Outcomes of effective feedback
• Language for good feedback
• Feedback guidelines

Site visit

• Industrial visit to a relevant organization.
• An insight into the internal working of companies.
• An opportunity to learn through interaction with practising professionals.

Course Review

• Summary and recap of key learning objectives
• Action Planning

Target Audience

This course is suitable for:

• Executive Secretaries
• Senior Secretaries
• Executive Assistants
• Personal Assistants
• Senior Administrators
• Administrators, Secretaries and Assistants looking to take their career to the next level.

Learning Outcomes

Upon completion of this course, you will be able to:

• Develop your presentation skill to improve your performance.
• Understand the key elements for producing excellent written communications.
• Appreciate the importance of being able to give inspiring feedback.
• Develop a practical perspective into contemporary work practices in your field.
• Implement an Action Plan at your workplace using the knowledge and skills acquired through the course.