Management Excellence for Executive Personal Assistants workshop

Course Outline

Overview

The value of a good executive secretary or PA is difficult to quantify, many executives see this person as their right hand. This training workshop is designed to give the modern PA the tools required to excel when working with executives.

Agenda

Presentation Skills Excellence

• Verbal communications
• Prepare for the presentation
• Use visual aids
• Connecting with the audience
• Dealing with fear

Written Communication

• Report writing
• Business letters, emails and memos
• Writing aids and templates
• Writing online content including social media

Giving and Receiving Constructive Feedback

• What feedback is and isn’t
• Outcomes of effective feedback
• Language for good feedback
• Feedback guidelines

Target Audience

This training workshop is suitable for:

• Executive Secretaries
• Senior Secretaries
• Executive Assistants
• Personal Assistants
• Senior Administrators
• Administrators, Secretaries and Assistants looking to take their career to the next level.

Learning Outcomes

Upon completion of this training workshop, you will be able to:

• Develop your presentation skill to improve your performance.
• Understand the key elements for producing excellent written communications.
• Appreciate the importance of being able to give inspiring feedback.