Course Outline
Overview
The value of a good executive secretary or PA is difficult to quantify, many executives see this person as their right hand. This training workshop is designed to give the modern PA the tools required to excel when working with executives.
Agenda
Presentation Skills Excellence
- Verbal communications
- Prepare for the presentation
- Use visual aids
- Connecting with the audience
- Dealing with fear
Written Communication
- Report writing
- Business letters, emails and memos
- Writing aids and templates
- Writing online content including social media
Giving and Receiving Constructive Feedback
- What feedback is and isn’t
- Outcomes of effective feedback
- Language for good feedback
- Feedback guidelines
Target Audience
This training workshop is suitable for:
- Executive Secretaries
- Senior Secretaries
- Executive Assistants
- Personal Assistants
- Senior Administrators
- Administrators, Secretaries and Assistants looking to take their career to the next level.
Learning Outcomes
Upon completion of this training workshop, you will be able to:
- Develop your presentation skill to improve your performance.
- Understand the key elements for producing excellent written communications.
- Appreciate the importance of being able to give inspiring feedback.
Key Information
Course Code:
PA101BX
Duration:
3 days
Fee:
£2025 + VAT