Giving and Receiving Constructive Feedback

Course Outline

Overview

We have all been the recipients of poorly worded feedback and the consequences of this. This training workshop will help you improve the communications skills needed to make feedback a tool for improvement rather than chastisement.

Agenda

• What feedback is and isn’t
• Outcomes of effective feedback
• Language for good feedback
• Feedback guidelines

Target Audience

This training workshop is suitable for:

• Executive Secretaries
• Senior Secretaries
• Executive Assistants
• Personal Assistants
• Senior Administrators
• Administrators, Secretaries and Assistants looking to take their career to the next level.

Learning Outcomes

Upon completion of this training workshop, you will be able to:

• Understand what good feedback looks like.
• Develop positive language skills fore giving feedback.
• Appreciate the impact of your feedback on the receiver.