This training workshop will help you to master your own emotions in all situations and create balance between head and heart when making decisions and dealing with people.
- What is Emotional Intelligence (EI)?
- The nature of intelligence
- Approach to EI
- EI’s “dark side”
This training workshop is suitable for:
- Executive secretaries
- Senior secretaries
- Executive assistants
- Personal assistants
- Senior administrators
- Administrators, secretaries and assistants looking to take their career to the next level.
Upon completion of this training workshop, you will be able to:
- Explore the notion of emotional intelligence.
- Understand your emotional quotient.
- Examine the main approaches to EI.