Introduction to Emotional Intelligence

Course Outline

Overview

This training workshop will help you to master your own emotions in all situations and create balance between head and heart when making decisions and dealing with people.

Agenda

• What is Emotional Intelligence (EI)?
• The nature of intelligence
• Approach to EI
• EI’s “dark side”

Target Audience

This training workshop is suitable for:

• Executive secretaries
• Senior secretaries
• Executive assistants
• Personal assistants
• Senior administrators
• Administrators, secretaries and assistants looking to take their career to the next level.

Learning Outcomes

Upon completion of this training workshop, you will be able to:

• Explore the notion of emotional intelligence.
• Understand your emotional quotient.
• Examine the main approaches to EI.