Quality Management Tools, Systems and Techniques

Course Outline

Overview

By attending this training workshop, you will develop your technical Quality Management skills by introducing you to the core tools and techniques.

Agenda

• Basic tools and techniques
• Failure mode, effect and criticality analysis (FMECA)
• Statistical process control (SPC)
• Improving maintenance performance

Target Audience

This training workshop is suitable for:

• Operations directors
• Heads maintenance and operations management
• Senior executives, managers, advisors and officers who wish to develop a thorough knower of quality management.

Learning Outcomes

Upon completion of this training workshop, you will:

• Examine key QM tools- e.g.. Pareto, Fishbone, Flowcharts etc.
• Understand FMECA
• Appreciate the use of SPC
• Understand the role of maintenance performance in QM