Strategic Quality Management

Course Outline

Overview

This course will give you comprehensive knowledge of the skills and tools needed to make quality a central tenet of your organization.

The course will also include a site visit to an organization relevant to the course so delegates can develop an understanding of how their contemporaries function in the real-world.

The course will wrap with a summary of the key learning points, followed by an action planning exercise with a view to apply the acquired knowledge and skills immediately upon your return to work. Post-course support is also available in relation to the implementation of your action plan, up to six (6) months following course completion.

Agenda

Quality Management Tools, Systems and Techniques

• Basic tools and techniques
• Failure mode, effect and criticality analysis (FMECA)
• Statistical process control (SPC)
• Improving maintenance performance

Quality Audits, Awards and Implementation

• Quality audits
• Malcolm Baldrige, Deming Prize and European Quality Awards
• Implementation of quality management
• The management of change

Site visit

• Industrial visit to a relevant organization.
• An insight into the internal working of companies.
• An opportunity to learn through interaction with practising professionals.

Course Review

• Summary and recap of key learning objectives
• Action Planning

Target Audience

This course is suitable for:

• Operations directors
• Heads maintenance and operations management
• Senior executives, managers, advisors and officers who wish to develop a thorough knower of quality management.

Learning Outcomes

Upon completion of this course, you will:

• Appreciate the quality tools and techniques at your disposal.
• Understand how you can reach your quality goals via the use of audits and quality awards.
• Examine the intricacies of applying quality stands in service delivery.
• Develop a practical perspective into contemporary work practices in your field.
• Implement an Action Plan at your workplace using the knowledge and skills acquired through the course.