For many organizations building quality in service offerings can be elusive. This interactive 90-minute online course will equip you with the skills needed to apply Quality Management principles to service delivery.
- Quality in product organizations vs service organizations
- Dimensions of quality in services
- How to achieve service quality
- Customer service excellence and customer satisfaction
This online course is suitable for:
- Operations directors
- Heads maintenance and operations management
- Senior executives, managers, advisors and officers who wish to develop a thorough knoweledge of quality management.
Upon completion of this online course, you will:
- Appreciate the differences in quality management in service delivery vs product delivery.
- Understand they key elements of service quality.
- Develop the skills to deliver quality in a service-based organization.
£157.5 + VAT