Facilities Management Portfolios

Course Outline

Overview

This training workshop focuses upon defining and managing the Facilities Management Portfolio, establishing appropriate internal customer service levels and concludes with establishing, monitoring and managing Key performance Indicators (KPI’s) for the Facilities Management function, to enable the department to effectively support the overall organization.

Agenda

• Defining the Facilities Management Portfolio
• Establishing Effective Customer Service Levels
• Establishing Key Performance Indicators

Target Audience

This training workshop is suitable for:

• Facilities Managers
• Estate Managers
• Internal Audit / Governance / Compliance officers.

Learning Outcomes

Upon completion of this training workshop, you will:

• Define the Facilities Management Portfolio by asset type.
• Establish effective, challenging and meaningful KPI’s.
• Establish appropriate levels of internal customer service.