Management Skills Excellence

Course Outline

Overview

Excel your management skills by improving your competency and effectiveness and motivating your team to succeed and deliver. Develop your interpersonal communication skills and encourage intra-personal self awareness in yourself and others. Learn to supportively influence while managing tasks and issues. Build and strengthen well performing and committed teams.

The course also includes a site visit to an organization relevant to the course so delegates can develop an understanding of how their contemporaries function in the real-world.

The course will wrap with a summary of the key learning points, followed by an action planning exercise with a view to apply the acquired knowledge and skills immediately upon your return to work. Post-course support is also available in relation to the implementation of your action plan, up to six (6) months following course completion.

Agenda

Creative Problem-Solving Skills

• Creativity vs Innovation
• Problems to Solutions
• Myths of Creativity
• Lateral Thinking Skills

Coordinating Effective Teams

• Resource Planning Skills
• Team Formations Models
• Troubleshoot Team Issues
• Teambuilding and Creating Trust

Conflict Management

• Handling Internal/External Conflicts
• Rage, Resistance and Reason
• Arbitration and Mediation Skills
• The 5-stages of Conflict

Site Visit

• Industrial visit to a relevant organization.
• An insight into the internal working of companies.
• An opportunity to learn through interaction with practising professionals

Course Review

• Summary and recap of key learning objectives
• Action Planning

Target Audience

This course is suitable for:

• Team Leaders and Line Managers.
• Senior and Mid-level Managers.
• Heads of Departments

Learning Outcomes

Upon completion of this course, you will be able to:

• Troubleshoot recurring problems in order to achieve the full potential of departments.
• Align teams with proportionate attention on talent and skill development.
• Resolve conflicts in order to improve workplace relations and job focus.
• Develop a practical perspective into contemporary work practices in your field.
• Implement an Action Plan at your workplace using the knowledge and skills acquired through the course.