This interactive 90-minute online course includes a number of real life examples of how public service managers have responded to crises in their services.
- The emergency response
- Taking control
- Working in partnership
- Restoring normality
This online course is suitable for Public sector managers who are, or who aim to be, leading public services end-to-end i.e. the whole service rather than specific elements.
Upon completion of this online course, you will be able to:
- ‘Take charge’ of a crisis when called upon in your organization.
- Recognize the capacity they need to maintain to be prepared for a crisis.
- Understand a systematic approach to identifying and defining a service crisis that requires a co-ordinated response.
- Explore resilient and qualified command and control structures to manage emergencies and restore normality.