Public Sector Management Excellence

By attending this course, you will be able to successfully manage public services to achieve service excellence and community objectives.

The course also includes a site visit to an organization relevant to the course so delegates can develop an understanding of how their contemporaries function in the real-world.

The course will wrap with a summary of the key learning points, followed by an action planning exercise with a view to apply the acquired knowledge and skills immediately upon your return to work. Post-course support is also available in relation to the implementation of your action plan, up to six (6) months following course completion.

Managing Public Finances

• Budget Management for Operational Managers
• The Public Money Accountability imperative
• Working with Financial experts as delivery partners
• Getting the most from allocated Budgets and ensuring Financial Resilience

Public Sector – Managing Change

• The need for change rather than incremental improvements
• Making the case for investment in change
• Ensuring service continuity and performance during a change programme

Public Sector Stakeholder Engagement

• Identifying and managing key stakeholders
• How stakeholders define service delivery ‘value for money’
• The ‘tools’ of stakeholder management
• The role of service manager in stakeholder management

Site Visit

• Industrial visit to a relevant organization.
• An insight into the internal working of companies.
• An opportunity to learn through interaction with practising professionals.

Course Review

• Summary and recap of key learning objectives
• Action Planning

This course is suitable for Public sector managers who are, or who aim to be, leading public services end-to-end i.e. the whole service rather than specific elements.

Upon completion of this course, you will be able to:

• Fulfil the role of an excellent service manager.
• Understand the role of service manager within the wider organization.
• Become a trusted ‘custodian’ of essential public services.
• Lead services that really make a difference to the community.
• Develop a practical perspective into contemporary work practices in your field.
• Implement an Action Plan at your workplace using the knowledge and skills acquired through the course.