Public Sector Management Excellence

Course Outline

Overview

By attending this course, you will be able to successfully manage public services to achieve service excellence and community objectives.

The course also includes a site visit to an organization relevant to the course so delegates can develop an understanding of how their contemporaries function in the real-world.

The course will wrap with a summary of the key learning points, followed by an action planning exercise with a view to apply the acquired knowledge and skills immediately upon your return to work. Post-course support is also available in relation to the implementation of your action plan, up to six (6) months following course completion.

Agenda

Managing Public Finances

• Budget Management for Operational Managers
• The Public Money Accountability imperative
• Working with Financial experts as delivery partners
• Getting the most from allocated Budgets and ensuring Financial Resilience

Public Sector – Managing Change

• The need for change rather than incremental improvements
• Making the case for investment in change
• Ensuring service continuity and performance during a change programme

Public Sector Stakeholder Engagement

• Identifying and managing key stakeholders
• How stakeholders define service delivery ‘value for money’
• The ‘tools’ of stakeholder management
• The role of service manager in stakeholder management

Site Visit

• Industrial visit to a relevant organization.
• An insight into the internal working of companies.
• An opportunity to learn through interaction with practising professionals.

Course Review

• Summary and recap of key learning objectives
• Action Planning

Target Audience

This course is suitable for Public sector managers who are, or who aim to be, leading public services end-to-end i.e. the whole service rather than specific elements.

Learning Outcomes

Upon completion of this course, you will be able to:

• Fulfil the role of an excellent service manager.
• Understand the role of service manager within the wider organization.
• Become a trusted ‘custodian’ of essential public services.
• Lead services that really make a difference to the community.
• Develop a practical perspective into contemporary work practices in your field.
• Implement an Action Plan at your workplace using the knowledge and skills acquired through the course.