Public Sector Management Excellence workshop

Course Outline

Overview

By attending this training workshop, you will be able to successfully manage public services to achieve service excellence and community objectives.

Agenda

Managing Public Finances

• Budget Management for Operational Managers
• The Public Money Accountability imperative
• Working with Financial experts as delivery partners
• Getting the most from allocated Budgets and ensuring Financial Resilience

Public Sector – Managing Change

• The need for change rather than incremental improvements
• Making the case for investment in change
• Ensuring service continuity and performance during a change programme

Public Sector Stakeholder Engagement

• Identifying and managing key stakeholders
• How stakeholders define service delivery ‘value for money’
• The ‘tools’ of stakeholder management
• The role of service manager in stakeholder management

Target Audience

This training workshop is suitable for Public sector managers who are, or who aim to be, leading public services end-to-end i.e. the whole service rather than specific elements.

Learning Outcomes

Upon completion of this training workshop, you will be able to:

• Fulfil the role of an excellent service manager.
• Understand the role of service manager within the wider organization.
• Become a trusted ‘custodian’ of essential public services.
• Lead services that really make a difference to the community.