Public Sector Management Essentials

Course Outline

Overview

By attending this course, you will explore the role that is required of end-to-end service managers in a public authority with a more detailed examination of some key elements.

The course also includes a site visit to an organization relevant to the course so delegates can develop an understanding of how their contemporaries function in the real-world.

The course will wrap with a summary of the key learning points, followed by an action planning exercise with a view to apply the acquired knowledge and skills immediately upon your return to work. Post-course support is also available in relation to the implementation of your action plan, up to six (6) months following course completion.

Agenda

Improving Public Health and Wellbeing

• The ‘business case’ for investing in public services
• Defining Public Health and Well-Being
• Exploring how public services help deliver the broader outcomes
• Working in partnership with other public authorities

Managing a Public Service end-to-end

• The ‘business case’ for investing in public services
• Defining Public Health and Well-Being
• Exploring how public services help deliver the broader outcomes
• Working in partnership with other public authorities

Public Sector – Managing People

• The ‘business case’ for investing in public services
• Defining Public Health and Well-Being
• Exploring how public services help deliver the broader outcomes
• Working in partnership with other public authorities

Site Visit

• Industrial visit to a relevant organization.
• An insight into the internal working of companies.
• An opportunity to learn through interaction with practising professionals.

Course Review

• Summary and recap of key learning objectives
• Action Planning

Target Audience

This course is suitable for Public sector managers who are, or who aim to be, leading public services end-to-end i.e. the whole service rather than specific elements.

Learning Outcomes

Upon completion of this course, you will be able to:

• Focus on ensuring that all service elements are fit for purpose in the current and medium term.
• Keep an overview of service delivery.
• Understand when and how to ‘intervene’ in operations.
• Manage the finances of an end-to-end service.
• Develop a practical perspective into contemporary work practices in your field.
• Implement an Action Plan at your workplace using the knowledge and skills acquired through the course.