Course Outline
Overview
By attending this course, you will explore the role that is required of end-to-end service managers in a public authority with a more detailed examination of some key elements.
The course also includes a site visit to an organization relevant to the course so delegates can develop an understanding of how their contemporaries function in the real-world.
The course will wrap with a summary of the key learning points, followed by an action planning exercise with a view to apply the acquired knowledge and skills immediately upon your return to work. Post-course support is also available in relation to the implementation of your action plan, up to six (6) months following course completion.
Agenda
Improving Public Health and Wellbeing
- The ‘business case’ for investing in public services
- Defining Public Health and Well-Being
- Exploring how public services help deliver the broader outcomes
- Working in partnership with other public authorities
Managing a Public Service end-to-end
- The ‘business case’ for investing in public services
- Defining Public Health and Well-Being
- Exploring how public services help deliver the broader outcomes
- Working in partnership with other public authorities
Public Sector – Managing People
- The ‘business case’ for investing in public services
- Defining Public Health and Well-Being
- Exploring how public services help deliver the broader outcomes
- Working in partnership with other public authorities
Site Visit
- Industrial visit to a relevant organization.
- An insight into the internal working of companies.
- An opportunity to learn through interaction with practising professionals.
Course Review
- Summary and recap of key learning objectives
- Action Planning
Target Audience
This course is suitable for Public sector managers who are, or who aim to be, leading public services end-to-end i.e. the whole service rather than specific elements.
Learning Outcomes
Upon completion of this course, you will be able to:
- Focus on ensuring that all service elements are fit for purpose in the current and medium term.
- Keep an overview of service delivery.
- Understand when and how to ‘intervene’ in operations.
- Manage the finances of an end-to-end service.
- Develop a practical perspective into contemporary work practices in your field.
- Implement an Action Plan at your workplace using the knowledge and skills acquired through the course.
Key Information
Course Code:
PS103A
Duration:
1 week
Fee:
£3395 + VAT