By attending this interactive 90-minute online course, you will develop the skills to deploy QFD, including House of Quality, in your Quality Management programme.
- Getting to grips with customer needs
- The QFD the main steps
- Incorporating customer needs into product and process definition
- Implementation of QFD
This online course is suitable for:
- Operations directors
- Heads maintenance and operations management
- Senior executives, managers, advisors and officers who wish to develop a thorough knowledge of quality management.
Upon completion of this online course, you will:
- Explain the core concept of QFD.
- Recognize the role of the voice of the customer.
- Develop the skills to build a house of quality.
£157.5 + VAT