Quality Management Excellence workshop

Course Outline

Overview

This training workshop will provide you with comprehensive knowledge and skills to develop and deliver an effective Quality Management programme in your organization.

Agenda

Design for Quality

• Design, innovation and improvement
• Design control and management
• Standards and specifications
• Service sector quality design

Quality Management – the HR Factor

• People and organizational structure
• Teamwork for quality
• Communications for quality
• Training for quality

Quality Management in the Supply Chain

• Purchasing practice in quality management
• Customer-supplier relationships
• From contract to partnership
• Innovation in the supply chain
• The chain of interdependence

Target Audience

This training workshop is suitable for:

• Operations directors
• Heads maintenance and operations management
• Senior executives, managers, advisors and officers who wish to develop a thorough knowledge of quality management.

Learning Outcomes

Upon completion of this training workshop, you will:

• Appreciate the need to incorporate quality from the design stages.
• Understand how people in your organization can make or break your quality goals.
• Develop the skills needed to partner with your supply chain in achieving quality.