Quality Management Excellence Workshop

By attending this training workshop, you will know how to ensure that quality is embedded in your products a and services from the initial design stages of your product and service development.

The success or failure of your quality management programme will largely depend on the people in your organization. This training workshop will give you the necessary HR skills and knowledge to ensure your Quality Management programme is successful.

By attending this training workshop, you will also understand the importance of the supply chain to the success of your Quality Management programme. It helps you improve engagement with your supply chain.

Design for Quality

• Design, innovation and improvement
• Design control and management
• Standards and specifications
• Service sector quality design

Quality Management – the HR Factor

• People and organizational structure
• Teamwork for quality
• Communications for quality
• Training for quality

Quality Management in the Supply Chain

• Purchasing practice in quality management
• Customer-supplier relationships
• From contract to partnership
• Innovation in the supply chain
• The chain of interdependence

This training workshop is suitable for:

• Operations directors
• Heads maintenance and operations management
• Senior executives, managers, advisors and officers who wish to develop a thorough knowledge of quality management.

Upon completion of this training workshop, you will:

• Appreciate the need to incorporate quality from the design stages.
• Understand how people in your organization can make or break your quality goals.
• Develop the skills needed to partner with your supply chain in achieving quality.