Quality Management – the HR Factor

Course Outline

Overview

The success or failure of your quality management programme will largely depend on the people in your organization. This training workshop will give you the necessary HR skills and knowledge to ensure your Quality Management programme is successful.

Agenda

• People and organizational structure
• Teamwork for quality
• Communications for quality
• Training for quality

Target Audience

This training workshop is suitable for:

• Operations directors
• Heads maintenance and operations management
• Senior executives, managers, advisors and officers who wish to develop a thorough knowledge of quality management.

Learning Outcomes

Upon completion of this training workshop, you will:

• Understand the people component of quality management systems.
• Appreciate the importance of teamwork in quality systems.
• Develop communications skills to aid quality improvement.
• Understand the role of training in quality management.