By attending this course, you will know how to ensure that quality is embedded in your products a and services from the initial design stages of your product and service development.
The success or failure of your quality management programme will largely depend on the people in your organization. This course will give you the necessary HR skills and knowledge to ensure your Quality Management programme is successful.
You will also understand the importance of the supply chain to the success of your Quality Management programme. It helps you improve engagement with your supply chain.
By attending this course, you will develop your technical Quality Management skills by introducing you to the core tools and techniques.
An effective way of assessing your quality management efforts is to be audited. This course outlines the audit process and introduces the main quality awards which many organizations use as a means of self-auditing.
This course will deliver a comprehensive introduction to the essential knowledge and skills of project management. It aims to take participants through the fundamentals of project management to a point where they will feel confident in attempting to plan, start and execute a project with confidence. The course is interactive and uses a mix for learning and teaching techniques including case studies and videos to appeal to all learning styles.
The course will wrap with a summary of the key learning points, followed by an action planning exercise with a view to apply the acquired knowledge and skills immediately upon your return to work. Post-course support is also available in relation to the implementation of your action plan, up to six (6) months following course completion.
Design for Quality
- Design, innovation and improvement
- Design control and management
- Standards and specifications
- Service sector quality design
Quality Management – the HR Factor
- People and organizational structure
- Teamwork for quality
- Communications for quality
- Training for quality
Quality Management in the Supply Chain
- Purchasing practice in quality management
- Customer-supplier relationships
- From contract to partnership
- Innovation in the supply chain
- The chain of interdependence
Quality Functions Deployment – House of Quality
- Getting to grips with customer needs
- The QFD the main steps
- Incorporating customer needs into product and process definition
- Implementation of QFD
Quality Management Tools, Systems and Techniques
- Basic tools and techniques
- Failure mode, effect and criticality analysis (FMECA)
- Statistical process control (SPC)
- Improving maintenance performance
Quality Audits, Awards and Implementation
- Quality audits
- Malcolm Baldrige, Deming Prize and European Quality Awards
- Implementation of quality management
- The management of change
Quality Management in the Service Sector
- Quality in product organizations vs service organizations
- Dimensions of quality in services
- How to achieve service quality
- Customer service excellence and customer satisfaction
Fundementals of Project Management
- Defining a project
- Key roles & responsibilities
- Analysing feasibility
- Establishing Critical Success factors
- Defining the project vision & objectives
- Project planning tools – Gantt Charts, PERT, critical path
- Committing resources
- Validating the plan
- Assessing Risk on your Project
- Stakeholder Management
- Managing Changes in your Project and Project Closure
Project Stakeholder Management
- Tracking progress
- Review meetings
- Overcoiming problems
- Dealing with change
- Summary and recap of key learning objectives
- Action Planning
This course is suitable for:
- Chief Operations Officers
- Operations Directors, Managers, Practitioners and team members.
- Heads of maintenance.
- Senior executives, managers, advisors and officers who wish to develop a thorough knowledge of quality management.
- Those who wish to take a holistic, integrated approach to managing projects, addressing both technical and management challenges.
- Those who wish to place an equal emphasis on both individual project execution and the strategic perspective, to be equipped with the means with which to manage projects at both the programme and portfolio levels.
- Those who wish to broaden their focus beyond the traditional project management activities of planning and scheduling, project control, and termination, to a more general, inclusive, and hence, more valuable perspective of the project management process.
Upon completion of this course, you will:
- Appreciate the need to incorporate quality from the design stages.
- Understand how people in your organization can make or break your quality goals.
- Develop the skills needed to partner with your supply chain in achieving quality.
- Appreciate the quality tools and techniques at your disposal.
- Understand how you can reach your quality goals via the use of audits and quality awards.
- Examine the intricacies of applying quality stands in service delivery.
- Understand the primary skills needed to manage projects.
- Understand the structure and resource management in projects.
- Appreciate the key role projects play in organisations.
- Implement an Action Plan at your workplace using the knowledge and skills acquired through the course.
Duration: 1 week
Duration: 4 days
Duration: 1 week
Duration: 3 weeks
Duration: 3 weeks