HR Practice and Management Skills Excellence

HR Practice Excellence is an immersive journey exploring the employee development and learning experience. As a professional manager, team leader or in HR, you will uncover the real learning needs of your team and the impact of the way we can approach learning organizationally as well as a team. You will take away a comprehensive action plan you can use the very next day at work.

This management essentials course will help grow your managerial aptitude and skills through an interactive approach. By attending this course, you’ll learn to identify problems and classify them in priority areas by creating solutions. Then though comparative analysis you will support and construct management processes that will drive productivity and deliver results.

Excel your management skills by improving your competency and effectiveness and motivating your team to succeed and deliver. Develop your interpersonal communication skills and encourage intra-personal self awareness in yourself and others. Learn to supportively influence while managing tasks and issues. Build and strengthen well performing and committed teams.

The course will wrap with a summary of the key learning points, followed by an action planning exercise with a view to apply the acquired knowledge and skills immediately upon your return to work. Post-course support is also available in relation to the implementation of your action plan, up to six (6) months following course completion.

Employee Relations

• The Psychological Contract of Employment
• Employee Voice and Engagement
• Motivation

Learning & Development

• The Learning Cycle
• Levels of Learning and Needs analysis
• Implementing Learning & Development Activities

HR Information Systems

• The range of technological options
• Digital Leadership
• Digital Transformation

Motivation and its Impact on Teams

• Leadership and Motivation
• Team Roles
• Team-building tools and techniques

Defining the Modern Manager

• Who is the Modern Manager
• Codes of Professionalism
• Applied Management Theory
• Championing Policies and Procedures

Effective Delegation

• Setting Precision Tasks
• Key Performance Indicators and SLA’s
• Delivering Clear Guidance and Instruction

Communication and Interpersonal Skills Masterclass

• Mastering Body Language
• Tonality and Communication Content
• Semiotics and Semantics

Delivering Empowering Feedback

• How to Give Feedback
• Mapping Feedback to Career Path
• Resistance Handling During Feedback

Creative Problem-Solving Skills

• Creativity vs Innovation
• Problems to Solutions
• Myths of Creativity
• Lateral Thinking Skills

Coordinating Effective Teams

• Resource Planning Skills
• Team Formations Models
• Troubleshoot Team Issues
• Teambuilding and Creating Trust

Conflict Management

• Handling Internal/External Conflicts
• Rage, Resistance and Reason
• Arbitration and Mediation Skills
• The 5-stages of Conflict

Managing Remote Teams

• Tips in Managing Remote Teams
• Best Practice in Conference Meeting Technology
• Visibility and Trust of Remote Teams

Course Review

• Summary and recap of key learning objectives
• Action Planning

This course is suitable for:

• HR officers and managers who are newly appointed to the role and who lack previous generalist experience.
• HR assistants, administrators and PAs who support more senior HR staff.
• Employees working for new but rapidly expanding organizations who acquire responsibility for establishing and formalizing HR policies, procedures and practices.
• Staff who work in HR-related areas.
• Staff who work in specialist areas of HR practice, such as training, employee relations or job evaluation, who wish to progress into or have more knowledge of generalist roles.
• Line managers or supervisors who have responsibility for HR activities.
• Owners or managers of small businesses who have overall responsibility for the ‘people element’ within them.
• High Performance Employees moving into Management.
• Senior and Mid-level Managers.
• Operations Managers
• Heads of Departments

Upon completion of this course, you will be able to understand:

• The Psychological Contract of Employment.
• How people learn and what this means for us as leaders.
• How to implement Learning & Development activities in a motivational way.
• The impact of digital technology coming down the track.
• Troubleshooting recurring problems in order to achieve the full potential of departments.
• How to align teams with proportionate attention on talent and skill development.
• How to resolve conflicts in order to improve workplace relations and job focus.
• How to implement motivational strategies to improve attitudes to work and performance.
• The importance of rational and emotive aspects in work performances and duties.
• The art of presentation and articulate meeting handling.
• How to implement an Action Plan at your workplace using the knowledge and skills acquired through the course.