Key details
Mode of delivery: Classroom-based
Course code: QM15A
Duration: 5 days
Fee: £4,605.00 + VAT
CPD Hours: 30
Course Overview
This five-day course provides an overview of quality management, focusing on the fundamentals of Total Quality Management (TQM), leadership’s role in driving quality, and building a culture focused on excellence. It covers understanding the organisational context, key drivers of quality, and stakeholder expectations. The programme also explores ISO 9001 standards, how quality can be used as a competitive advantage, and aligning quality initiatives with business goals through key metrics and KPIs. The course concludes with a review to reinforce learning and practical application.
Agenda
Day 1 — Quality Management and Leadership
- Foundation of Total Quality Management
- Leadership vs. Management in Quality
- Building a Quality-Focused Culture
Day 2 — Quality Management Environment
- Understanding Organisational Context
- Internal and External Quality Drivers
- Stakeholder Expectations and Quality
Day 3 — TQM and ISO 9001
- Core Principles of Total Quality Management
- ISO 9001 Structure and Requirements
- Implementing Quality Management Systems
Day 4 — Strategic Impact of Quality
- Quality as a Competitive Advantage
- Aligning Quality with Business Objectives
- Quality Metrics and KPIs
Day 5 — Course Review
- Summary and recap of key learning objectives
- Action Planning
Post-Course
- Three (3) x hour-long Executive Coaching sessions at monthly intervals following Course Completion
Target Audience
This course is suitable for:
- Quality Officers and Coordinators, Quality Assurance and Control Professionals
- Operations, Production, Manufacturing, and Service Delivery Managers
- Process Improvement Officers, Continuous Improvement Practitioners, and Lean or TQM Beginners
- ISO, Internal Audit, Compliance, and Governance Officers
- Supply Chain, Procurement, and Supplier Quality Professionals
- Project and Programme Managers, and Technical Leads involved in quality delivery
- Engineers, Supervisors, and Department Coordinators supporting quality systems
- HR, Organisational Development, Public Sector, and NGO Professionals involved in quality culture
Learning Outcomes
By the end of this course, you will be able to implement a successful strategy that enables you to:
- Understand the principles and history of Total Quality Management (TQM)
- Differentiate between leadership and management functions in the context of quality.
- Evaluate how leadership style influences organisational quality culture and supports continuous improvement.
- Analyse how organisational structure, culture, and maturity affect quality strategy.
- Identify key internal and external factors driving quality management
- Evaluate stakeholder roles and expectations in quality planning and delivery.
- Apply the principles of TQM to real-world organisational settings.
- Interpret the key clauses of ISO 9001 and their practical application.
- Assess implementation challenges and benefits of ISO 9001.
- Evaluate how quality strategy supports organisational performance and differentiation.
- Develop approaches to integrate quality into strategic planning and ensure alignment with overall business goals.
- Analyse quality performance indicators and their use in continuous improvement.
