The Six-level Model of TQM Adoption

Course Outline

Overview

By attending this training workshop, you will identify the extent of the quality management development in your organization and set a target for where you will ultimately want your organization to be.

Agenda

• Level 1 – Uncommitted
• Level 2 – Drifters
• Level 3 – Tool-pushers
• Level 4 – Improvers
• Level 5 – Award-winners
• Level 6 – World-class

Target Audience

This training workshop is suitable for:

• Operations directors
• Heads maintenance and operations management.
• Senior executives, managers, advisors and officers who wish to develop a thorough knowledge of quality management.

Learning Outcomes

By attending this training workshop, you will:

• Identify the 6 levels of TQM adoption.
• Evaluate an organization’s TQM level from the model.
• analyse your organization’s current level.
• Determine your organization’s ideal level.