Understanding Quality

Course Outline

Overview

By attending this training workshop you will get a broad overview of the key elements of quality management.

Agenda

• Management and quality
• The price of quality
• People, processes and systems
• The Total Quality Management philosophy

Target Audience

This training workshop is suitable for:

• Operations directors
• Heads maintenance and operations management.
• Senior executives, managers, advisors and officers who wish to develop a thorough knowledge of quality management.

Learning Outcomes

By attending this training workshop, you will:

• Explore the relationships between management and quality.
• Understand the price of quality to an organization.
• Appreciate the relationships between quality systems, processes and people.
• Recognize the TQM philosophy.