Advanced Operations and Facilities Management Essentials

This course provides delegates with the key essential elements of effective Operations management, including: understanding the role and contribution of the Operations Management function, effective resource management, systems control development, risk management within Operations and concludes with adjusting resources within changing operational environments.

This course also provides delegates with a thorough understanding of the key elements of Effective Operations Management, including: Governance, Effective Performance Reporting both from a financial and quality perspective and concludes with developing and reporting Sustainability to enhance and protect the organizational reputation.

It is designed to provide delegates with an in depth understanding of the critical elements within successful Facilities Management (FM) From understanding the requirement to ensure the FM strategy is aligned with overall organizational strategy, through to defining and managing a range of FM portfolios and asset types, and concluding with ensuring quality and legal compliance within the FM function to support overall organizational compliance and governance.

The course will wrap with a summary of the key learning points, followed by an action planning exercise with a view to apply the acquired knowledge and skills immediately upon your return to work. Post-course support is also available in relation to the implementation of your action plan, up to six (6) months following course completion.

Organizational Role and Contribution of Operations Management

• Effective Resource Planning
• Aligning People, Systems & Process

Assessing Operational Performance

• Ensuring Quality delivery within Operations Management
• Identifying, assessing and mitigating Operational risks
• Establishing effective Operational Controls

Managing Change within Operations

• Building process capacity
• Building Operational Efficiency
• Adjusting resources to adapt to change

Operations Management Information Systems

• Overview of Management Information Systems
• Creating appropriate levels of Management Information (MI)
• Disseminating MI to support operational decision-making & continuous improvement

Organizational Role of Operations Management in Governance

• Ensuring compliance
• Continuous improvement techniques

Operations Management – Reporting

• Effective Reporting of Operational Performance
• Understanding & Reporting Financial Performance
• Understanding & Reporting Quality Delivery

Sustainable Operations Management

• Environmental aspects of Operations Management
• Operations Management Diagnostic Toolkit
• Triple Bottom Line concept and applications

Understanding and Reporting Operations Efficiency

• Cycle time improvements
• Lean Process management
• Effective Root Cause analysis

Organizational Role and Contribution of Facilities Management

• Developing Effective Facilities Management Strategies
• Aligning Facilities Management Strategy to Organizational Competitive Strategy

Facilities Management Portfolios

• Defining the Facilities Management Portfolio
• Establishing Effective Customer Service Levels
• Establishing Key Performance Indicators

Facilities Management – Compliance and Governance

• Ensuring Quality compliance
• Ensuring Legal Compliance
• Monitoring, Managing and Reporting Facilities Management Performance

Facilities Management – Use of Industry 4.0 Technologies

• Remote Monitoring systems
• Utilizing and mining “Big Data” to improve FM performance
• Use of Predictive Analytics

Course Review

• Summary and recap of key learning objectives
• Action Planning

This course is suitable for:

• Heads of Functions
• Operations Managers
• Operations Supervisors
• Facilities Managers
• Estate Managers
• Internal Audit / Governance / Compliance officers.

Upon completion of this course, you will:

• Understand the key elements of effective Operations Management.
• Apply a range of resource management techniques, and adjust resources in line with changing operating environments.
• Apply effective risk management to Operational situations.
• Appreciate and build effective governance compliance within Operations Management.
• Effectively report on performance of the function.
• Create and enhance sustainability within the operations management function.
• Understand the role and contribution of the FM Function.
• Be able to define and manage key Facilities Management Portfolios and Asset types.
• Ensure compliance both in terms of Quality and adherence to legal standards.
• Implement an Action Plan at your workplace using the knowledge and skills acquired through the course.